Terms and Conditions

These terms and conditions outline the rules and regulations for the use of Rugged London website. By accessing this website, placing an order and proceeding through the checkout you are agreeing to accept these terms and conditions and acknowledge your right to cancel. We reserve the right to update our Terms & Conditions at any time, and you should therefore read them prior to any purchase.


The following terminology applies to these Terms and Conditions, Privacy Statement and Disclaimer Notice and all Agreements:

  • "The Company", "Ourselves", "We", "Our" and "Us", refers to Rugged London  (www.ruggedlondon.co.uk).
    Rugged London is a trading name of Rugged Online Ltd. Registered in England and Wales no 13188856.
  • Address: Unit 2 Delta Wharf, Greenwich Peninsula, Tunnel Avenue, Greenwich, London, SE10 0QE
  • Contact numbers: 0203 150 1248 or 07804 444 409
  • Email: david@ruggedlondon.co.uk (please use the contact form for queries relating to orders)
  • "Customer", "Client", "You" and "Your" refers to you, the person logging onto this website and interacting with the "company" for the supply of products.


We employ the use of cookies. By accessing Rugged London, you agreed to use cookies in agreement with the Rugged London's Privacy Policy.

Most interactive websites use cookies to let us retrieve the user’s details for each visit. Cookies are used by our website to enable the functionality of certain areas to make it easier for people visiting our website.

Product Descriptions

All of our products have an accurate description of what you will be receiving and you should read carefully prior to purchase. Our friendly team is on hand for any presale questions should you have any queries or concerns before purchase. Should any description be found to have a specification error, we will rectifiy this immediately. While we have done our best to show our products as accurately as possible, due to monitor/colour settings, we cannot guarantee that the appearance will be 100% accurate for what every person is seeing. All sizes/quoted are supplied with a tolerance of +/-3mm due to the cutting process. We have ensured that all data and information contained on this website is as accurate as possible, and we cannot be held responsible for any inaccuracies.


Please ensure that you use all of the appropriate protective equipment when handling cut steel as these can have rough or sharp edges. We cannot be held accountable for any injuries sustained while handling our products should you not be taking the proper protective measures. Likewise, our scaffold boards should be handled with the correct gloves to prevent any splinters or rough edges causing damage. In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from the use of any of our products.


Currently all orders through the website are handled through Paypal. You do not have to have a Paypal account as you can checkout as a guest, and simply enter your card details without the need to register with them. Paypal accept all major credit and debit cards.


While we have taken every care to ensure all of our products have been described and priced accurately, sometimes input errors can accur. Should this inadvently happen, we reserve the right to change the price/information and cancel any order. In this unlikely circumstance, we would of course contact you and notify you of the cancellation and the correct price should you wish to reorder.


Any items that are made using our bespoke made to order services are not eligible for return under any circumstances. This is because they have been made to fit a very specific requirement and will not match anyone elses needs. Any boards that have been cut or resized from the original size purchased will also not be eligible for a refund or exchange.

All "off the shelf" items are subject to the usual 14 day return period. You must notify us within 48 hours of your intention to return the product. The item must be in the same condition in which it was received, ie not used, modified, damaged by yourself etc. Once returned and check by ourselves we will issue the refund back to your original payment method.


Please ensure that your delivery address is correct at the time of ordering as this cannot be changed later. All items that are in stock, we aim to dispatch within 24 hours and deliver within 3-5 days. Please note, as we have no control over the courier service, this can only be an estimate. We send out our products in good faith, and sometimes parcels can be delayed, go missing, or be delayed beyond our control. If you are using our products on site, then please do not book any tradesmen, contractors, or schedule any work until you have the products on site. We cannot be held liable for any delay or loss due to a late or missing delivery. We cannot be liable for any delay in the delivery of products that’s outside our reasonable control, including but not limited to acts of God, war, flood, fire, labour disputes, strikes, lock-outs, riots, civil commotion, malicious damage, explosion, governmental actions and any other similar events.

Receipt of goods

Once received, you must notify us within 24 hours if you are unhappy with any element of your order. After this timeframe, we are under no obligation to rectify any issues that may arise. This gives adequate time for customers to check all work and products, and report any issues. We cannot be held responsible for anything that occurs while the product is in your care, such as storing wood incorrectly before use. All our products are checked and packaged well prior to being sent out for delivery. Once they have been signed for, we can accept no responsibility for loss or damage. On receipt of the goods from the courier, please inspect the parcel before signing for the item. Should the parcel appear to be damaged, with any items missing, you must sign for the item as damaged or missing items. In these circumstances, you must then contact us as soon as possible, and within 48 hours, so that we can resolve any problems and make a claim with the courier company. Please provide as much information as possible, including an photographic evidence showing any damange to the packaging and the contents inside. Failure to contact us within 48 hours may result in your claim being refused.


Should your package be returned to us as undelivered for any reason, then we cannot be held accountable for any loss, charges or expenses occured from any delay. We may charge for a second delivery.